Terms & conditions

Health and Welfare

When your dog is with us, its health and welfare is our main concern at all stages of the grooming process. Should we believe your dog is experiencing any fear or stress at any time, we will where possible employ alternative strategies to alleviate this. This may require extra time or sessions to overcome this problem.

During grooming it is possible pre-existing conditions are noticed, which you will be informed of, for you to seek veterinary advice. Extremely rarely accidents can happen whilst grooming, or medical issues can arise. In the unlikely event of this happening, you will be contacted straight away and asked to authorise us to seek emergency veterinary treatment or asked to collect the dog to be taken to their vets.

Time Keeping/Late pick up

Our appointment slots are timed to each individual dog, with a period to try and prevent any overlap. This ensures we are not rushing to complete your dog. The appointment time given, is the time we expect to admit you to the salon. If you are early for your appointment, we may ask you to wait outside until the time of your appointment. Likewise, if you are late, we may have to refuse the groom and reschedule your appointment due to limited time between appointments.

This will incur a fee based on the price of the groom as it will impact on the next customer, we ask that everyone shows the same courtesy afforded to you to by others.

A collection time will be agreed upon time of drop off, we will also call or text to tell you when your pet will be ready for collection. If a late pick up occurs there will be a pet sitting fee of £5 for every HALF HOUR, we cannot hold dogs as we work on a 1-1 basis with all dogs and the salon does not allow for dogs to be held for long periods of time. Late pick up can also disrupt other appointments.

Pricing

All quoted prices assume:

The dogs coat is well maintained free from Knots, matts and tangles.

The dog is well behaved, shows no aggression and groomed at our recommended periods.

The dog is not overweight or oversized for the breed.

6/8/12 weeks schedules are available for breeds of dog who need regular grooming.it is best to be on one of these schedules as you will be able to choose the best time/date to suit you.

If your dog is outside of the recommended schedule the price of the groom will be higher than normal to reflect the time to groom the coat growth in your dog.

Behaviour

Whilst we are happy to work with nervous/ timid dogs, these may incur extra charges due to the extra time and handling skills required.

Charges will be incurred for matted coats; matted dogs take longer to groom safely they also cause damage to our blades and equipment which in turn means the equipment needs to be sharpened and serviced more frequently

If your dog is found to have fleas upon arrival or during their appointment this will incur a £10 flea charge as the whole salon will need to be deep cleaned after your pet’s appointment.

All charges are payable before you leave the salon with your pet. Payment can be made by cash or Bank transfer upon collection.

Cancellations and No Shows.

All appointments are booked using a digital booking system that will send out a reminder text 24 hours before your appointment, it is the sole responsibility of the pet owner to remember their appointment and attend. We appreciate that sometimes you may need to rearrange your dog’s appointment. if this is done with more than 48 hours’ notice there will be no charge. Any failure to show or cancellation with less than 24 hours’ notice (except in extreme circumstances) will result in full payment being charged, and no further appointments will be booked until the account is settled. Cancellations between 24-48 hrs will be charged at half the appointment fee.

Neglected / Matted coats.

We practice humanity before vanity. Should a dog be presented with a matted or neglected coat, if our opinion is that it will be kinder to shave the coat back completely, this will be done in compliance with The Animal Welfare Act 2006 ( Sec 5. – Animals are to be protected from pain, injury and suffering) This incurs extra charges due to time and extra wear and tear on equipment.

In instances where the above is necessary, it can lead to skin irritation and other conditions. This will be explained to you before grooming of your pet begins. Canine Styles and its staff will not be liable for any effects which may arise from this.

Aggressive and Poorly Socialised Dogs

We reserve the right to refuse to groom any dog if we believe it may cause injury to itself or any members of staff at our Salon. If a dog exhibits aggression or behaviour we have not been informed of prior to the groom, the session may be stopped immediately, for the dog’s safety and our staffs. A fee will still be charged even if the groom hasn’t been completed.

We must be informed prior to grooming of any previous history of biting or aggression. Your attention is drawn to the dangerous dog’s act which holds owners liable for bites and Injuries.

Please toilet your dog before attending their appointment to avoid any accidents.